I don't write reviews very often on anyone good or bad but cannon safes has some of the best customer service I have seen or dealt with in recent times. When they say lifetime warranty they meant it. I purchased a safari 64 gun safe a couple years ago got a great deal on it at academy. Recently it has been a using batteries quite a lot. I let it go and just replaced them, until finally something in the actuator bit the dust. Now the safe will open or close without the code unless i push in the actuator to manually lock the bolts. I called cannon expecting a hassle and a long wait time. That was not the case the gentleman i spoke to was on the phone within 30 seconds. He was courteous, professional, and prompt. He asked a few questions about what type of lock it was, asked me to do a test for him, and then said ok whats your adress we are going to send you a new keypad and lock. I inquired if there was a better lock that i could purchase. He said no but some could be retrofit with some work ,that were a better mechanism and said he would send one along so i could have both and use whichever I want. Since I have welded and built just tons of crap over the years. I figure I can add a small piece of metal if its a good lock. But anyways I haven't had customer service like that in a long time so figured I would give them some credit.