gunvault issues...

i bought a gun vault brand microvault a while back (about 2 years maybe?) and here lately i have had problems with the key pad not wanting to work properly. at first i thought my batteries were dead, but i replaced them and still having trouble. i have used it EVERY day since buying it so i am not really complaining, just making an observation. maybe i would be better suited with a mechanical type lock, rather than electric? it has a key lock back up that i have pretty much been relying on but it is cumbersome to get to and that kind of defeats the fast access of the box that i like so much about it. i emailed the company to see if they will fix it (either for free or me pay them to fix it), or if i will have to buy another one. will see what they say.