[HKing]

Well as some of you guys may have read I bought a new Taurus TCP last week. I finally got to the range today to shoot it. I got through about 3 or 4 mags or American Eagle FMJ rounds with no problems. And the the SHTF. It started with failure to eject about once per mag. I thought this could be from me limp wristing but no matter how tight I held it it seemed to happen about once per mag. After fighting through box 1 of ammo, I swapped to Magtech FMJ rounds. It got worse. I started having failure to fire issues. The firing pin would strike the primer but not with enough force to set off the round. I could reload the round and it would go off. Still had problem with ejecting and returning to battery.
I loaded up a mag of Federal Hydra-shoks and the first mag went through with no problems. After that it was the same thing again. This finally ended with the gun not firing at all. The hammer doesn't seem to be falling hard enough to set off the primer.
When I pull the trigger slowly you can hear 2 clicks. I field stripped the gun to watch the hammer fall. The first click I hear is the hammer falling back to where it sits at rest. The second click is the hammer actually falling to strike the firing pin. Occasionally the hammer will fall in a normal manner.
I think that's the basic summary of my problems today.

So, I will be calling Taurus on Monday morning and sending the gun back to them. I've heard horror stories about their customer service so I've got my fingers crossed that it goes smoothly.

 

[chuckusaret]

I gave my daughter a 3.3" Black Stainless Steel Pink Polymer .380 and yes it is also a 3 shot before failure handgun. I will be replaceing it as I did my DB380 with a Ruger LC9.......

 

[smoffett]

Have you disassembled the slide and got into the firing pin mechanism? The Taurus semi-autos ship with a thick grease up in there that can cause failure to fire and failure to eject issues. You have to pull the cap at the rear of the slide and get all that gunk outta there. I recommend brake cleaner to get it completely clean. Then put some good oil on it, reassemble, and let us know the results. I would definitely do this before sending it back.

 

[sidroski]

Smoffet, doesn't that break cleaner need to be non-chlorinated? Hadn't had to do a break job in a while so all break cleaner may be the same now.

 

[shoeshooter]

Hope you get it worked out. Mine has performed flawlessly. I like it so much I bought it back after I traded it away.

 

[HKing]

Have you disassembled the slide and got into the firing pin mechanism? The Taurus semi-autos ship with a thick grease up in there that can cause failure to fire and failure to eject issues. You have to pull the cap at the rear of the slide and get all that gunk outta there. I recommend brake cleaner to get it completely clean. Then put some good oil on it, reassemble, and let us know the results. I would definitely do this before sending it back.

I haven't done that. However, I don't think the issue is in the firing pin mechanism. I can remove the slide and watch the hammer fall and its just not falling smoothly. I've sprayed that area out with solvent and lubed it and it hasn't improved.

 

[HKing]

Called Taurus today. I've heard the horror stories of their customer service but the guy I talked to was very polite and was quick to offer to fix the gun. He said I would have it back in 2 weeks so I hope I continue to be impressed with their service.

 

[Hrdnox]

From what I've read, their service is a lot better than it used to be. Give them a chance, because I think you'll like the little gun once it's reliable. I had Shoeshooter's for a while and shot it a lot while I had it. While it was a little harsh to shoot, it never did anything it wasn't supposed to do. Never even hinted it wanted to jam. One thing I did learn, though. You can tame the little gun quite a bit by adjusting your grip a bit. It likes to be held pretty tightly. Another thing is to keep it clean, because like all of the little pocket .380s, it gets dirty pretty quickly. I was impressed by this little gun compared to the others.

 

[HKing]

From what I've read, their service is a lot better than it used to be. Give them a chance, because I think you'll like the little gun once it's reliable. I had Shoeshooter's for a while and shot it a lot while I had it. While it was a little harsh to shoot, it never did anything it wasn't supposed to do. Never even hinted it wanted to jam. One thing I did learn, though. You can tame the little gun quite a bit by adjusting your grip a bit. It likes to be held pretty tightly. Another thing is to keep it clean, because like all of the little pocket .380s, it gets dirty pretty quickly. I was impressed by this little gun compared to the others.

I'm hoping for the best. I liked the gun fine when it was shooting. Hopefully they'll get it fixed and there won't be any more issues. I was just a little concerned after hearing some stories. So far so good though.

I am going to have to shoot this gun a good bit before I trust it enough to carry though.

 

[Hrdnox]

I think they should be able to address your particular problem. As a matter of fact, it's a fairly common one that probably could have been fixed by yourself, but why bother when they'll pick up the tab and make it right. I read about the problem and the fix on the Taurus forum. There's a half cocked position on the sear that actually doesn't have anything to do with the full cocked position, but can interfere with the process. It can be filed down and rounded slightly, which is probably exactly what the smith will do, unless he decides to replace the part. I looked at what was involved on the one I had and it looked to be a PITA to do in place. One person gave instructions as to how he did it, but it involved getting a file into a very confined area. I don't doubt he did it, but it was hard to see how. The only other way to get to the part is to disassemble the trigger group which is very difficult without a couple of special tools. Mouseguns have mechanisms that are similar to other guns, but they are much smaller and go into much tighter cavities. Not a job for the faint of heart, for sure. Quite a few of these have been sent back to the factory for reassembly after someone got in over their head.

 

[HKing]

Yea, I definitely wasn't set up or prepared to break the gun down far enough to get to the trigger mechanism. I guess I might could do it but why bother? I'm not going to have time to shoot for a while anyways.

 

[jakeg823]

Glad they're treating you right. Funny thing about warranty work, people call with a bad attitude(and rightly so in some cases), and act like they're owed something, when in fact the only thing that is owed on either side is a bit of respect.

I hear all those same horror stories about kimbers....funny thing is, when I had problems they were quick to offer help either over the phone, or in their shop, even out of warranty I still hear of countless people having free work done.

 

[Xd357]

Hope all goes well with getting you gun fixed.

 

[HKing]

I got an email today that the gun has been shipped and should be here tomorrow. They received the gun on 3/5/11 and shipped it back 10 days later. I'm impressed.
Fingers crossed that everything works properly :lol4:

 

[BeauBeaux]

They received the gun on 3/5/11 and shipped it back 10 days later.

This kind of turnaround and [if] fixed right, speaks volumes about a company.

 

[Sheeple]

Sounds like it needs a trip back to the factory for sure. Sadly I hear they make you pay both ways.

I have a taurus 709 and its been flawless, so I have never had to rely on their CS, but when I talk to them on the phone to ask questions (no of ridiculous nature) they seem irritated and condescending.

Best of luck. If you're not satisfied with it after you get it back I recommend the Ruger LCP or Kahr PM9 if you can afford a little extra.

 

[HKing]

I had to pay to ship it there but they shipped it back on their dime.

Hopefully I'll have a chance to find out if its fixed this week.

If its not fixed I suppose I'll ship it back. If it is I may sell it and put the money into my new 1911 :smile:

 

[HKing]

Just got back home from picking my gun up from FedEx. There was little info included on what they actually did. There was simply a list of problems found: Misfires, Jams, Fails to extract and out beside each it said "replaced" so I'm not sure what they replaced. I made a very quick stop by a friend's house and fired 2 mags with no problem. I'll definitely do more testing as soon as I have time but so far so good.

Oh and by the way, they included 2 new mags.

 

[BeauBeaux]

Any company can have a problem weapon leave the factory from time to time.

Their name is on it and I'm betting it will run from now on with proper care.

Other than the headache from the first range trip, the phone call and mailing it back. But, that process could have happened no matter who's name was on it like I said.

Taurus has made a big turnaround in the last 10 years. Much higher quality now than ever before. There will always be those that are never satisfied with the brand no matter what Taurus can do or not do. They are moving in the right direction imo.

From your post it looks to me like customer service has improved as well.

Clean it, lube it and shoot it

 

[Sheeple]

Oh and by the way, they included 2 new mags.

Sweet deal. Now you most likely have a gun at 100% and 2 extra mags. Glad to see they took care of you.