From what I've read, their service is a lot better than it used to be. Give them a chance, because I think you'll like the little gun once it's reliable. I had Shoeshooter's for a while and shot it a lot while I had it. While it was a little harsh to shoot, it never did anything it wasn't supposed to do. Never even hinted it wanted to jam. One thing I did learn, though. You can tame the little gun quite a bit by adjusting your grip a bit. It likes to be held pretty tightly. Another thing is to keep it clean, because like all of the little pocket .380s, it gets dirty pretty quickly. I was impressed by this little gun compared to the others.